FAQ

This list of Frequently Asked Questions serves to help you. If you need further information that you cannot find on our site, please do not hesitate to contact us.

What is MyClients used for?
Who can use MyClients
What is measured and tracked by MyClients ?
How does it look?
What features does MyClients have?
Do we need to install MyClients on our own server?
How do we acquire customer e-mail addresses?

What is MyClients used for?
MyClients is an online e-marketing tool that helps marketing people in creating targetted e-mail campaigns with unique user and click-through tracking on links in the e-mails


Who can use MyClients
Basically anyone who can operate a webbrowser and a for instance Microsoft Word. The MyClients application is designed to make it a simple task to operate even very large scale e-mail marketing campaigns.


What is measured and tracked by MyClients ?
Mail views, Click-through activity on links specified by you, Responses, Bad e-mail addresses, Unsubscribe requests.


How does it look?
Well, take a look at the screenshots in the Product Details area.


What features does MyClients have?
You might want to take a look at the product presentation and details. To summarise the features: MyClients provides the necessary infrastructure in order to handle online e-mail campaign management. Features include:
  • High performance E-mail campaign management
  • Step-by-step, rulebased campaign building
  • Merging of custom fields to make personalised mails
  • Exact knowledge, who opened e-mails and clicked what links, when
  • Responses are managed
  • Statistics on all user activities
  • Subscribe/ unsubscribe
  • Easy data import & export
  • Form builder tool - create a form to capture customer information from your own website
  • Bad e-mails suppressed in future mailings
  • Double records in e-mail database removed
  • All web based, no software to install

Do we need to install MyClients on our own server?
No, not necessarily though it might be a good idea if you expect to send more than 100.000 e-mails in the first year.


How do we acquire customer e-mail addresses?
First of all, by using forms on your company website. MyClients provides an easy-to-use form tool for building and hosting the form, which pipes all the information entered from your company site straight into your database at MyClients .
Secondly you may already have an existing customer database that you want to send mails to. MyClients provides an easy import from standard text and CSV-files which most CRM systems are capable of generating. If you need help in this matter please contact us and we will try to assist you.
A very efficient way is also to create an advertisement in an industry specifc newsletter, and provide information and the possibility for the visitor to sign up for further information and news. Finally several companies specialise in providing industry-specific opt-in based mailing databases which may be very usefull to you as well.